What strategies would you use to build trust with a patient who has had negative experiences with the mental health system?
Specialty-Specific
Purpose
This question is all about seeing how you connect with patients who might be skeptical due to past bad experiences. Interviewers want to know if you can show empathy and communicate effectively to build that crucial trust.
Tips
- Start by actively listening to the patient's concerns without interrupting.
- Be transparent about your approach and treatment plans, explaining everything in simple terms.
- Acknowledge the stigma around mental health and reassure them that your space is safe and non-judgmental.
Common mistakes
- Don't dismiss their past experiences or say you can't change them.
- Avoid using jargon or complex language that might confuse them.
- Don't expect trust to be automatic; building it takes time and consistent effort.