Tell me about a time when communication within a team was challenging.
ExperienceTeamworkConflict Resolution
Purpose
This question checks how you handle conflicts and communicate in a team. They want to see if you can keep things professional, find solutions, and learn from the experience.
Tips
- Use the STAR-L method: Situation, Task, Action, Result, Lessons Learned.
- Pick a story where you took initiative to resolve the issue.
- End with what you learned from the experience.
Common mistakes
- Don't blame others or speak negatively about them.
- Avoid saying you 'never had any conflict' – everyone has at some point.
- Don't leave the story unresolved or without a lesson learned.
Background
Use STAR-L to structure responses to questions about your experiences: -Situation: Briefly set the scene - where/when and what was going on? -Task: What was your specific role or challenge in that situation? -Action: What you did - focus on your steps, decisions, and contributions. -Result: Share the outcome - ideally positive or meaningful. -Lessons Learned: Reflect on what you took away and how you’ve grown.