If a patient in the ED demands a potentially unnecessary test or treatment, such as insisting on a CT scan for mild headache, how do you respond?
Specialty-Specific
Purpose
This question checks how well you can manage patient expectations and communicate effectively in a high-pressure ED setting. Interviewers want to see if you can educate patients while maintaining trust and using resources wisely.
Tips
- Start with empathy: Acknowledge the patient's concerns to build rapport.
- Explain clearly: Use simple language to describe why the test may not be necessary and discuss the risks involved.
- Involve the patient: Make them part of the decision-making process by offering alternatives and ensuring they feel heard.
Common mistakes
- Don't dismiss the patient's concerns outright; it can make them feel ignored.
- Avoid using medical jargon that might confuse the patient; keep it simple.
- Don't just say no to the test without offering a clear alternative plan or safety net.