How would you respond if a patient's family member expressed dissatisfaction with your care and requested a different physician?
BehavioralHypothetical scenariosCore
Purpose
This question checks how you handle criticism and maintain professionalism. They want to see if you can stay patient-focused and not take things personally.
Tips
- Stay calm and listen to their concerns without interrupting.
- Apologize for their distress and try to address any misunderstandings.
- Involve a senior physician early to support the family’s request and get guidance.
Common mistakes
- Don't get defensive or dismiss their feelings.
- Avoid arguing or trying to convince them they're wrong.
- Don't refuse their request or make it about your pride.