How would you handle a situation where a patient you’ve known for years begins to disagree with your recommended treatment plan?
Specialty-Specific
Purpose
This question checks how well you can manage patient autonomy and maintain trust, especially in long-term relationships. Interviewers want to see if you can communicate effectively and keep the patient’s best interests at heart, even when you disagree.
Tips
- Start by acknowledging your long-term relationship with the patient.
- Listen actively to understand their reasons for disagreement without interrupting.
- Validate their feelings and concerns to show empathy and build rapport.
- Provide clear, unbiased information about the treatment options and their pros and cons.
- Explore alternatives or compromises that align with the patient's values.
- Reassure them that you respect their decision, no matter what it is, and will continue to support them.
Common mistakes
- Don't dismiss their concerns or come off as frustrated; it can damage trust.
- Avoid using medical jargon that might confuse them; keep it simple.
- Don't pressure them into accepting your recommendation; it’s about partnership, not control.