How do you manage conflicts in a professional setting?
BehavioralCommunicationConflict Resolution
Purpose
Conflict management is crucial in residency. This question checks if you can handle disagreements maturely and constructively, without resorting to unprofessional behavior.
Tips
- Stay calm and address issues privately to avoid public embarrassment.
- Express your perspective without blaming others.
- Listen actively to understand the other person's viewpoint and find common ground.
Common mistakes
- Avoid ignoring conflicts or hoping they'll just go away.
- Don't confront someone aggressively or in front of others.
- Saying 'I've never experienced conflict' might suggest a lack of awareness.