How do you ensure effective communication with patients and families during emergencies?
Specialty-Specific
Purpose
This question is all about seeing if you can communicate clearly and empathetically in the high-pressure environment of the Emergency Department. Interviewers want to know if you can handle the stress while keeping patients and families informed and supported.
Tips
- Start with a clear, simple update on what's happening and what you're doing.
- Show empathy by acknowledging their fear or stress with phrases like, 'I understand this is a scary time.'
- Make sure to check for understanding by asking if they have any questions or if they can repeat back what you've said.
Common mistakes
- Don't use medical jargon that might confuse them; keep it simple.
- Avoid being dismissive of their emotions; it's important to validate their feelings.
- Don't forget to involve your team for support; communication is a group effort in emergencies.