How do you earn the trust of a patient who mistrusts the health system?
BehavioralHypothetical scenarios
Purpose
This question checks if you can build rapport with skeptical patients. It's about showing empathy, communication skills, and understanding of why some patients might distrust the system.
Tips
- Start by listening to the patient's concerns without judgment.
- Acknowledge their feelings and validate their experiences.
- Be transparent about your actions and involve them in decision-making.
Common mistakes
- Don't dismiss their mistrust as irrational or 'their issue'.
- Avoid using a paternalistic tone like 'I'm the doctor, you need to listen'.
- Never say 'just trust me'; instead, show you're trustworthy through your actions.