Can you share an example of a negative patient interaction?
ExperiencePatient Encounter
Purpose
This question checks how you handle tough situations with patients. They want to see if you can stay calm, communicate well, and keep things professional when things get heated.
Tips
- Start by setting the scene: What was the situation and why was the patient upset?
- Use the STAR-L method: Situation, Task, Action, Result, Lessons Learned.
- Explain your role and what you did to address the issue.
- Wrap up with the outcome and what you learned from the experience. Show growth and reflection.
Common mistakes
- Don't blame the patient or others. Focus on what you did to help.
- Avoid saying you just walked away or let someone else handle it. Show ownership.
- Steer clear of vague endings. Make sure to share a clear resolution or lesson learned.
Background
Use STAR-L to structure responses to questions about your experiences: -Situation: Briefly set the scene - where/when and what was going on? -Task: What was your specific role or challenge in that situation? -Action: What you did - focus on your steps, decisions, and contributions. -Result: Share the outcome - ideally positive or meaningful. -Lessons Learned: Reflect on what you took away and how you’ve grown.