Can you describe strategies you use to de-escalate challenging interactions, such as with an agitated patient, or when a family disagrees with your plan of care?
Specialty-Specific
Purpose
This question is all about seeing how well you handle tough conversations and conflicts, especially with patients and their families. Interviewers want to know if you can stay calm and empathetic in high-stress situations.
Tips
- Start with safety: Make sure everyone is safe, including yourself, before anything else.
- Use active listening: Show you understand their feelings and concerns by validating them.
- Communicate clearly: Avoid medical jargon and explain things in simple terms to help them feel more in control.
Common mistakes
- Don't dismiss their feelings; that can make things worse.
- Avoid getting defensive or taking things personally; it’s not about you.
- Don’t jump straight to authority; try to de-escalate before involving others.